Refund policy
Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return or refund under the conditions below.
Returns
You have 30 days after receiving your item to request a return. Returned items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase or order confirmation
Items sent back without first contacting us may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–15 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Personalized/custom items
- Final sale items
- Products damaged through misuse
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
For return requests or refund questions, please contact our support team with your:
- Order number
- Full name
- Reason for return